Does he deal with Aisin gearboxes though?
All I know is I did a
lot of reading on late model Volvos before I bought my S60, and I've probably got a few crossed wires from contrary opinions. Here's my understanding of the "common" issues.
AW55 Harsh engagement of Drive - B4 servo/valve body, replace (
https://www.ipdusa.com/products/5538/107960-automatic-transmission-b4-servo-cover-update-aw55-50-51)
AW55 Harsh shifting, shift flaring (revs jump when shifting under throttle) - bad fluid, flush, trigger adaptation and follow procedure outlined in VIDA (stop, start, drive at X KPH, reverse, etc etc).
TF80 Harsh shifting, particularly 2nd to 3rd or 3rd to 4th, only when hot, several reports where people have used the wrong ATF or cooked it good - sticky solenoid. Might be limited to pre-2007 or 2008.
TF80 General harsh shifting - bad fluid, flush and reset Transmission fluid change counter <a href="
http://imgur.com/H3RPZtp.png">VIDA screenshot</a> courtesy of ShadyMan on VOC. Potentially the adaptation should also be reset as per <a href="
http://imgur.com/dBfNvvB.png">this VIDA screenshot</a>
It's not hard to imagine that automatics (DSG excluded?) which are driven hard or used to tow heavy loads at slow speeds can have the transmission fluid get cooked or otherwise go bad. Volvo have a section in the manual which says the boxes are sealed for life unless it's driven hard/used to tow. I believe they rely on the counter to get high enough to trigger a service request.
Given Rob has a 2010 it will be a TF80-SC and it hopefully won't have the valve body issue, so from what I've read a fluid change has a very good chance of fixing or substantially improving his issue. I hope. Read up on people using Valvoline MaxLife and the like to correct poor shifting as well.
Have a read of:
Regarding the valve issue (2001 S60)
http://volvoforums.com/forum/volvo-s60-v60-10/complete-guide-s60-transmission-shift-flares-slipping-missing-gears-59684/
Valve Body/Sticky solenoid:
http://forums.t5d5.org/topic/18593-s60-d5-2007-transmission-problem-aisin-aw-tf-80sc-6-speed/
http://forums.swedespeed.com/showthread.php?156554-Hard-Shifting
http://forums.swedespeed.com/showthread.php?142527-interesting-little-tidbit-for-us-Geartronic-guys
https://www.ipdusa.com/techtips/10176/volvo-tf80-awf21-transmission-issues
Others:
http://forums.swedespeed.com/showthread.php?221297-06-S60R-violently-lurching-forward
http://forums.swedespeed.com/showthread.php?212102-lifetime-transmission-oil
http://forums.swedespeed.com/showthread.php?175480-Valvoline-MaxLife-DEX-MERC-ATF
http://www.volvoforums.org.uk/showthread.php?t=206330
And for extended reading
http://www.volvoforums.org.uk/showthread.php?t=105769
edit: posted after the Bear, no need to @ call out.