Trex;c-140786 wroteJust got off the phone to ups. Mine will arrive by Friday this week. Looks like cvi forgot to send it out.
What they do is, once the purchase has been paid for they create a label with tracking for ups. Then they need to deliver the package to ups, it was never delivered. Pretty horrible system and hard to keep track of what’s been packaged and what hasn’t.
It's how most online ordering places operate. It is done on their account, and it means shipping costs are less too, as everything goes from them to courier or postal service in one go. When I worked at a drilling company, we did the same thing, but the courier would collect from us instead, we'd call them, tell them how much was waiting for them, and they'd swing past and get it, then we paid the account each month. Australia Post has the same set up in place as CVI uses, and a lot of my eBay purchases in the past 2 years have come via it.