eaquino
I bought my 2011 XC60 from BILIA VOLVO HAWTHORNE VIC in October 2014. Two months after the Xc60 was fitted with a new transmission costing Volvo $7000. Two months again February 2015 a new fuel sensor and fuel pump was fitted. By this time I am over it. If this was your car behaving this way...would you want it back. I offered Bilia Volvo to buy my XC60 fro me. Low & behold they offered me $28,000 after I paying $42,000 from Bilia Volvo. They blamed both federal & state government for gst & stamp duties of $6500 - exaggerated price. Worst the salesperson Berndt said Xc60 is 4 years old these repairs are expected. OMG ....a European car claiming to have built the XC 60 for durability, reliability and robust manufacture. I am very disappointed, disillusion and dissatisfied. I am committed to share my experience with XC60 and BILIA VOLVO Hawthorne in social media, forums, club, magazine etc to warm future buyers of this kind of experience. These are very effective and proven platforms and I am one determined very unhappy customer.
Philia_Bear
Which trans and which engine?
Vee_Que
Im betting 6 cylinder. It is a few years old and the price is about right for trade in..
Angus242164
I am sorry to hear about your bad experience.
I worked at a large dealership for a number of years, and based on that experience, and my wife's experience of buying a used car with some major defects from a dealer, I recommend that people should avoid buying used cars from dealers, private sale is preferable.
Most of the used cars at dealers are either trade-in's or bought from auction. They are traded or auctioned at bottom dollar, and sold at top dollar. You can often get a more honest car for a lower price by buying privately.
It also pays to research the model you're buying online for reliability issues. I'm looking at buying a particular vehicle model at the moment and some research shows that they have two common issues, one relating to the intake manifold, and one to the gearbox. I'm looking at one tomorrow and I'll be checking for symptoms of these faults, and if present i'll either walk away, or use them as bargaining points.
This is the second story like this that I've heard this week, one of my wife's friends bought an xc90 from a dealer, and a couple of weeks later the auto is dead, they bought it on a loan and have no money for the repairs, and no drivable car.
Anthony
Eddy
Thanks for this valuable owner feedback on this attractive model.
I can't believe I'm hearing of yet another ultra expensive modern transmission failure. It seems all Volvo auto models since about y.2000 have come with dud Japanese? transmissions and this is completely unacceptable. Volvo Sweden transmission engineers should be ashamed of themselves for selecting such short life products.
Failures of the xc90 auto are legendary, but now the xc60 as well, haven't they learnt anything?
If Volvo hadn't cheaped out, and instead chosen say a Merc auto box instead, they would last forever comparatively like they are meant to.
If buying second hand, it seems if the auto hasn't been replaced you need to factor one in when negotiating the price.
Anthony
eaquino
Angus @Angus242164 western Victoria. I can confirm that my xc60 was bought in an auction. Bilia Volvo is owned by bob stillwell group that is famous in buying cars at auction. I found all about this after I bought the xc60. Now I am stuck with xc 60 until my one year extended warranty expires. I have started with my blogs, posting of my experience in social media, Volvo clubs, forums and even direct to Volvo HQ in Sweden in my quest to express my disappointment and warn future buyers and dealings with BILIA Volvo, Hawthorn. I am now thinking of plan B.
Philia_Bear
Anthony;43157 wroteEddy
Thanks for this valuable owner feedback on this attractive model.
I can't believe I'm hearing of yet another ultra expensive modern transmission failure. It seems all Volvo auto models since about y.2000 have come with dud Japanese? transmissions and this is completely unacceptable. Volvo Sweden transmission engineers should be ashamed of themselves for selecting such short life products.
Failures of the xc90 auto are legendary, but now the xc60 as well, haven't they learnt anything?
If Volvo hadn't cheaped out, and instead chosen say a Merc auto box instead, they would last forever comparatively like they are meant to.
If buying second hand, it seems if the auto hasn't been replaced you need to factor one in when negotiating the price.
Anthony
The gm 4 speed box with the t6 was shit only because volvo put a bigger motor on it then the box was rated for and then put shit software ontop
When you update the software and put the shift kit into it its fine
The aw50 5 speed was shit because just about every first gen 5 speed was shit
Again just needs software and fluid and it lasts forever
The 6 speed transmission is fine
They are about the most reliable trans aw has made and volvo has ever used
Miles ahead of the shit Bw55 and ok ish aw70x that came in the old cars
I want to know which engine and which trans still as there were multiple options available for a 2011 xc60
As the 2011 could be had with the shittastic ford sourced dsg poweshift box that only an idiot would willingly take home
The dsg box has a sub 100k lifespan as normal in city use
Philia_Bear
Angus242164;43155 wroteI am sorry to hear about your bad experience.
This is the second story like this that I've heard this week, one of my wife's friends bought an xc90 from a dealer, and a couple of weeks later the auto is dead, they bought it on a loan and have no money for the repairs, and no drivable car.
Which model xc90?
Anthony
Which model xc90?
general comment - All of them except the latest.
Angus242164
Anthony;43157 wroteEddy
Thanks for this valuable owner feedback on this attractive model.
I can't believe I'm hearing of yet another ultra expensive modern transmission failure. It seems all Volvo auto models since about y.2000 have come with dud Japanese? transmissions and this is completely unacceptable. Volvo Sweden transmission engineers should be ashamed of themselves for selecting such short life products.
Failures of the xc90 auto are legendary, but now the xc60 as well, haven't they learnt anything?
If Volvo hadn't cheaped out, and instead chosen say a Merc auto box instead, they would last forever comparatively like they are meant to.
If buying second hand, it seems if the auto hasn't been replaced you need to factor one in when negotiating the price.
Anthony
The country of origin doesn't say a lot about the quality of a product like it once did. If we go back to the '80's for a moment, the Japanese Aisin Warner auto's were quite reliable (and still tend to be after all this time) whereas the German ZF 4HP22 was notorious for failures right from the start, in both Volvo's and other cars they were fitted to, like BMW's and Land Rover's.
Factoring the cost of an auto in when buying is very good advice however.
Angus242164
Philia_Bear;43170 wroteWhich model xc90?
2010 I believe, I think it's a T6.
Philia_Bear
6 speed should be fine
How many km?
If it was on its way out at all there would have been numerous errors recorded in Vida
And it would have driven like crap on the test drive
Bluntly I would never buy a used volvo without seeing a Vida print out from it after a long and hard test drive
T6 is a bad choice anyways
V8 or D5 only
Volvo are cracking down on dodgy dealers
They just revoked 2 Sydney dealers licenses
Make a complaint about bad service to volvo aus
Can never hurt
Tzantushka
Agree - I would write to the dealer principal at Bilia (can't remember the dudes name - but it's on the wall near the entrance)
Be rational, not emotional.
State all your interactions clearly and succinctly with the person(s) you dealt with.
Ask for a written response.
If nothing after 2 weeks then escalate it to Volvo Cars in Sydney.
Kevin McCann is the MD (IIRC).
But you are better off addressing the escalated matter to whoever is in charge of their dealer network.
(not sure of the role/person - suggest you call them)
Be polite and persistent.
But before you do all this first think about what you are 'reasonably' looking/asking for:
- Take the car back for an agreed figure?
- Contribution to repair costs?
Reasonable depends on a number of factors which I don't have visibility on.
PaddlerEd
Also a word to the wise... firing off to every forum, blog and media outlet will actually do you a lot less favour than remaining rational and dealing with (in order)
-The service manager
-The sales manager
-The Dealer principal
-If a privately owned dealer, the owner
-Volvo Australia's customer service team (who may then put you in touch with the technical team)
Unless Volvo Australia is owned by Volvo Cars AB then there is very little point in taking it up with them.
Whilst I accept that the gearbox is not good, a fuel sensor and fuel pump are nearly wear items on a 4 year old car (which we do not know the km's of) Parts go one of 2 ways; they either fail from lack of use and then a sudden increase in use (the peril of buying a low km car) or they are worn out (buying a high KM car) In addition, the use of poor quality fuel or letting it get stale (especially E10) will probably exaggerate the failure of fuel equipment.
$42k with $6500 of GST, and on roads? It's about right; GST alone would be 1/11th of that price, so just under $4k, leaving the rest as State Govt. charges, however, a buy back of $28k sounds like they're offering you trade in price against something else; read up on ACCC rules for second hand cars...
Vee_Que
Another factor, they did replace your auto with a brand new one right? The old one lasted to that point. A new fuel pump means that things that can fail for various reasons is now fixed. So enjoy the fixed car that they looked after you for on a new auto that probably needed a valve only changed in it.
Having dealt with buying and selling cars. Lots of people who trade in cars also do it because they are sick of the car and didn't want to spend money on them for the next service etc.
deleted_user_160
also im not sure if it was mentioned (didnt read it anywhere) you havent had to pay for anything right? other than the frustrations that come with breakdowns etc, your not really out of pocket. and Bilia volvo have done the right thing by you and replaced the gear that has failed. which was a gamble on their behalf.
im not saying you cant be pissed. just remember it was a gamble for them as well.
as many guys have said, good fluid and the software update. and or large external fluid cooler to replace the in radiator cooler. anyway hope it all gets sorted out. and naming and shaming business that are doing their bit to honor and stand behind a sale of theirs will be a thing of the past. and hopefully revisited with naming of praise.
iceton1975
This does not sound good for Bilia, If I had a customer with this issue They would get a full refund, I always put myself in there shoes, what would I want.
We are seeing issues with trannys and rear wheel diffs on the XC70, XC60 and XC90s, but now a days after 5 years they are chuck away cars, not like the 240,s and 740, that never DIE!
deleted_user_160
At 150k your going to run into issues. But not when you purchasing s dealer certified vehicle. However if they have rectified the situation, is that not the best result?
Ex850R
If you look to consumer law the ecpected life of a vehicle and its components will not be 5 years or less.....
So if the car suffers any more issues you can go to them to adjudicate for you.
iceton1975
I do believe that law is for 12 months after purchase but it has to be near new car and under 10 years old with less than 160ks on the clock its some extra law here in Vic that covers the buyer
