The DEM module doesn't want to play nice with the rest of the car
With a Service 2.0 they just run a normal module upgrade
Looks like to solve this they want to run a canbus reload which is chargeable... though TBH most of the dealers i know would do this for free if you are a good customer
Volvo Lindfield is not a dealer I would personally ever use for multiple reasons
I would consider making a complaint to Volvo corporate as the service 2.0 should include software upgrade... if they are having a bit of an issue and need to do a total can bus upgrade/reload to make it happen... so sad too bad and just do it already