My brother inlaw used to be a service manager at largest country dealership in Victoria , multi franchise with Euro luxury brand included.
He started his working life as a mechanic.
They wanted him to cheat,lie and basically steal from service customers , he left as soon as he could , a family to support in his mind. He now owns a very successful truck parts business due to his honesty.
So yes,beware the dealer. But yes, you hsve a dead gearbox! Google Ford Powershift issues, its the gearbox (and motor) you have in your XC60 as Ford owned Volvo at the time they designed these era of cars.
Luckily my V60 2011 has the Landrover T6 motor and a somewhat maligned Aisin gearbox that Audi and others also use. Ford ruined Volvo
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