The
good news...
It might be something as simple as the child door lock selector on the rear door jamb
(orange or black plastic selector depending on model year)
After a while they can move - and look like they are in the open position, but aren't on the inside.
It may also be something more involved as one of the link clips coming loose
Item 1a is often the culprit.
Requires door panel to be removed.
The
bad news...
There was a software update for earlier cars that addressed issues with the cars fitted with remote child locks.
Sorry - cant place my hands on the software P/N.
Requires a trip to the dealer.
Even worse, the door latch is knackered.
Item 1 will have to be replaced.