A mate had Pack & Send “lose” his Mazda LSD, until it miraculously arrived the day after he filed an insurance claim.
E-Go similarly lost a large box of my motorbike parts ... until the day I filed an insurance claim on them.
In both cases, the tracking info appeared to have been made up randomly - certainly didn’t seem to actually be tracking anything.
I also discovered that the e-go insurance claim process is clearly designed to be almost impossible to claim on - very narrow range of conditions before they will even allow you to lodge the claim.
None of this filled me with any confidence, and I will not choose to use either company anymore.